governing the complaint conditions between the operator / seller and the customer / buyer (hereinafter referred to as "RŘ")
Introductory Provisions.

1. by the operator (seller) in the online store
Van Koning s.r.o
Jarovská 58, Ohrobec 25245
Czech Republic
Contact person: Michaela Králová Krkošková

Tel. no.: +420 739 030 562

These General Terms and Conditions regulate the relations, rights and obligations between the buyer and the seller, Van Koning s.r.o., with its registered office at Jarovská 58, Ohrobec, registered in the Commercial Register of the Municipal Court of Prague, section: C, insert number: 240183 when concluding purchase contracts via the Internet, via the e-shop / shopping web portal operated on the website www.medireina.cz.

2. The orderer (buyer) in the online store is any natural or legal person who submits an electronic form with an order for goods (product/s or service/s).

3. These Complaints Rules govern the legal relations between the operator and the customer, when dealing with complaints regarding the correctness and quality of goods and services provided by the operator.

4. A complaint for the purposes of this complaint procedure means a right asserted by the customer from responsibility for errors in goods or services provided by the customer, for which a certain remedy is required, or compensation for faulty performance, or failure to fulfill the subject of the contract.

Complaint handling procedure.

1. Pursuant to this RŘ, an authorized person can make a claim in person, in writing or by e-mail.

2. The following must be evident from the complaint:
• who submits the complaint (name, surname, address of permanent residence),
• the subject of the complaint, or what the customer is demanding,
• to whom the complaint is addressed,
• date of submission of complaint,
• signature of the ordering party or the signature of the authorized person together with a power of attorney.

3. If a complaint is submitted by e-mail or in writing by an authorized person on behalf of the customer, a power of attorney to represent the customer in the matter of the complaint must be attached to the complaint.

4. If the complaint does not contain the requirements listed in point 2 of this article, it will be considered unjustified.

5. The deadline for processing a complaint is a maximum of 30 days from the day the complaint is made. The customer will issue a written document to the client about the settlement of the complaint.

6. Application of the complaint is understood as the day of application of the complaint by the customer. The day of application of the claim is considered to be:
• for postal shipments – the day the claim is delivered to the customer's registered office
• in case of personal delivery – the date on the copy of the complaint, which the customer confirms the delivery
• when delivered by e-mail – the day of delivery of the e-mail message to the customer's e-mail address.

7. Other legal relationships between the operator and the customer not expressly regulated by these Complaints Rules will be governed by the relevant provisions of the individual contracts concluded between the operator and the customer, the relevant provisions of generally binding legal regulations valid in the territory of the Czech Republic and according to the valid Commercial Code.

8. The customer is entitled to change or supplement these Complaints Regulations at any time due to changes in legal regulations and the business environment. The customer will determine the current wording of the Complaints Regulations by publishing it on its website.

This RŘ becomes valid and effective from 01.01.2022. The operator reserves the right to change the ID even without prior notice.